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Terms and Conditions
TERMS OF USE
Welcome to Just For You Bridal - TheWeddingDressCompany (www.theweddingdresscompany.com) Website ("site", "website"). This website is owned and operated by Just For You Bridal - TheWeddingDressCompany who provides this website as a service to its customers.
Please review the following basic rules that govern your use of our website ("agreement") before you use this website and/or purchase from it.
GENERAL
Please note that your use of Just For You Bridal - TheWeddingDressCompany constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site or purchase merchandise from it. Although you may "bookmark" a particular portion of this site and thereby bypass this agreement, your use of this site still binds you to these terms. Just For You Bridal - TheWeddingDressCompany reserves the right, in its sole discretion, to change, modify, update or otherwise alter these terms and conditions at any time. Such changes or modifications shall become effective immediately upon the posting thereof. Your use of our website following any such changes or modifications constitutes your agreement to follow and be bound by the revised terms and conditions. Since Just For You Bridal - TheWeddingDressCompany may revise this agreement at any time, we encourage you to please review the terms and conditions every time you use this website.
SITE CONTENTS
Just For You Bridal - TheWeddingDressCompany attempts to provide the most recent, accurate, and reliable information on the website. However, there may be occasions when information on the site contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability or when and item featured on the site is no longer in stock or available.
Just For You Bridal - TheWeddingDressCompany does not warrant that the information accessible via this website is accurate, complete, or current. Any errors are unintentional and we apologise if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order.
Just For You Bridal - TheWeddingDressCompany reserves the right to correct any errors, inaccuracies or omissions and to change, move, delete or update portions of, or add to, product information and content at any time without prior notice (including after you have submitted an order.)
RESTRICTED USE OF MATERIALS
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips and written and other materials that are part of the website (collectively, the "contents") are copyrights, trademarks, trade dress or other intellectual property owned, controlled or licensed by Just For You Bridal - TheWeddingDressCompany. The site as a whole is protected by copyright and trade dress and all worldwide rights, titles and interests in and to is owned by Just For You Bridal - TheWeddingDressCompany.
The website and all its contents are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for your personal use only. No right, title or interested in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative words from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents, the site or any related software.
USER COMMENTS, FEEDBACK, POSTCARDS & OTHER SUBMISSIONS
We welcome your comments and feedback regarding the website, our products and our services. All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Just For You Bridal - TheWeddingDressCompany on or by the site or otherwise disclosed, submitted or offered in connection with your use of the site (collectively, the "comments") shall be and remain Just For You Bridal - TheWeddingDressCompany property.
Such disclosure, submission or offered of any comments shall constitute an assignment to Just For You Bridal - TheWeddingDressCompany of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments without payment of any compensation.
Thus, Just For You Bridal - TheWeddingDressCompany will own exclusively all such rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. Just For You Bridal - TheWeddingDressCompany is and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to user any compensation for any comments; or (3) to respond to any user comments.
You agree that no comments submitted by you to the site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no comments submitted by you to the site will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.
You hereby grant Just For You Bridal - TheWeddingDressCompany as irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments (other than your name) for any purpose whatsoever.
ACCEPTABLE USES
You may use this site for legitimate shopping purposes only. You may not harm the site in any way or otherwise use the site in any improper manner, including, but not limited to hacking into the web site's systems, spoofing or faking e-mail headers or slowing or stopping the functionality of the site.
In the event you register and/or purchase product, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide any information that is untrue, inaccurate, not current or incomplete, or Just For You Bridal - TheWeddingDressCompany suspects, for any reason, that such information is untrue, inaccurate, not current or incomplete, Just For You Bridal - TheWeddingDressCompany, in its sole discretion, has the right to not fulfil you order or suspend or terminate your account and refuse any and all current or future use of the site.
If you choose to create a password and account designation upon completing the registration process, you are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password and account. You agree to (a) immediately notify Just For You Bridal - TheWeddingDressCompany of any unauthorised use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Just For You Bridal - TheWeddingDressCompany will not be liable for any loss or damage arising from your failure to comply with this paragraph.
LINKS
The website may include links to other Internet sites maintained by third parties ("linked sites"). Access to linked sites, are provided to you solely as a convenience, and the inclusion of a linked site does not imply endorsement by Just For You Bridal - TheWeddingDressCompany. Your access of any linked sites is at your own risk and by accessing them you may leave our website. Linked sites are not under the control of Just For You Bridal - TheWeddingDressCompany and Just For You Bridal - TheWeddingDressCompany is not responsible for the contents of any linked sites.
DISCLAIMER
Except as otherwise expressly provided, this website, and all contents and all products and services are provided on and "as is" basis.
ALL PURCHASES ARE "AS IS, WHERE IS." THAT MEANS Just For You Bridal - TheWeddingDressCompany HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
LIMITATION OF LIABILITY
Just For You Bridal - TheWeddingDressCompany does not warrant that 1) the contents of this site will be accurate, reliable or free of error 2) that this site or the server that makes it available are free of viruses or other harmful components or 3) that your use of this site will be without interruption.
You use this site at your own risk.
Neither Just For You Bridal - TheWeddingDressCompany nor its affiliated or related entities or its vendors or content providers shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise) injury, claim or liability of any kind or character whatsoever based upon or resulting from your use or inability to use the site or any information or materials provided on the site. Just For You Bridal - TheWeddingDressCompany is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the website or any materials on the site, or any of Just For You Bridal - TheWeddingDressCompany’s Terms of Use, your sole and exclusive remedy is to stop using the site.
Just For You Bridal - TheWeddingDressCompany shall not be liable for damages of any kind related to your use of or inability to use the website, even if Just For You Bridal - TheWeddingDressCompany knew, or should have known, the potential for such damages.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless, Just For You Bridal - TheWeddingDressCompany, then site, its affiliates, parents, and their respective officers, directors, employees, agents, licensors, shareholders, representatives, and third party providers to the site from and against all third party claims, losses, expenses, damages, and costs, including reasonable solicitors' fees, resulting from any violations of this agreement by you. Just For You Bridal - TheWeddingDressCompany reserves the right to assume, at its sole expense, the exclusive defence and control of any matter subject to indemnification by you, in which event you will fully cooperate with Just For You Bridal - TheWeddingDressCompany in asserting any available defences.
DENIAL OF ACCESS
These Terms of Use constitute an agreement that is effective unless and until terminated by Just For You Bridal - TheWeddingDressCompany. If in Just For You Bridal - TheWeddingDressCompany's sold discretion you fail to comply with any term or provision of this agreement, Just For You Bridal - TheWeddingDressCompany may deny you access to the site. In the event of denial of access by Just For You Bridal - TheWeddingDressCompany, you are no longer authorised to access the site, and the restrictions imposed upon you with respect to material copied or downloaded, and the disclaimers and limitations of liabilities set forth in these Terms of Use, shall continue in force. These Terms of Use constitute the entire agreement between you and Just For You Bridal - TheWeddingDressCompany relating to the subject matter addressed herein.
TERMINATION
All of these terms of use are material. Upon any breach by you of any such term, your right to access, download and otherwise use this site, all materials obtained from this site and all copies thereof shall immediately terminate.
These terms are effective unless and until terminated by either you or Just For You Bridal - TheWeddingDressCompany. You may terminate this agreement at any time. Just For You Bridal - TheWeddingDressCompany also may terminate this agreement at any time and may do so immediately without notice, and accordingly deny you access to the website, if in Just For You Bridal - TheWeddingDressCompany’s sole discretion you fail to comply with any term or provision of this agreement. Upon any termination of the agreement by either you or Just For You Bridal - TheWeddingDressCompany, you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made under the terms of use or otherwise.
OTHER
If any of these terms of use is unlawful, void, or for any reason unenforceable, then that term shall be deemed severable from the other terms and shall not affect the validity and enforceability of any remaining terms.
These terms of use constitute the entire agreement between Just For You Bridal - TheWeddingDressCompany, the site and you relating to the subject matter herein. Just For You Bridal - TheWeddingDressCompany shall have the right to change or modify these terms of use at any time.
CONDITIONS OF SALE
ORDERS
Orders can be placed through our website shopping cart or by calling us at (0044) 1179428901. All contact information and items being purchase must be correct because we do not accept returns or exchanges. We will begin processing your order as soon as possible, order are not complete until you receive a notification email from a member of our staff with the availability and delivery details. Orders are only processed during business hours. We will never charge your credit card unless we can fill your order by your wear date.
We communicate with our customers via email concerning their order status so it's VERY important that the email you gave us is correct, in use, and that you check it often. In the event that there is any type of emergency, or if we need further clarification regarding something in your order we will call you at the phone number you supplied on your order form. If you need to correct yours or if you haven't received an email from us within 24-48 hours confirming your order, please call us at (0044) 1179428901!
You are able to check the status of your order on-line at "Order Status" or by phone. NOTE: We recommend checking back often because if there is a problem or cancellation with your order we will note that here.
Most orders are processed within 48-72 hours. Contact us immediately following the submission of an order if there is a problem or if you have a change request. If it has not been processed or shipped we will do our best to help. Please have your order number ready when calling. Duplicate orders will be verified before they are processed.
Orders placed for items with incorrect or inaccurate information may not be honoured and may be refused or cancelled regardless of confirmation or credit card charges. If a card has been charged, the customer shall be credited for the full amount of the charge. Should this happen for an ordered item, the customer will be notified immediately and the customer always has the option to reorder the item at the corrected price or with corrected information.
SALES AND COUPONS
We are happy to offer you discounts and sales on our merchandise whenever possible; however we can only offer the sale prices as listed at the time they are listed. We can not reimburse you for previously purchased items that are presently on sale or that may go on sale in the future. Just For You Bridal - TheWeddingDressCompany reserves the right to change prices at anytime without prior notice. We can not reimburse you for the amount of a coupon on previously purchased items. Coupons are only valid for the dollar amount or percentage as stated, prior to the expiration date stated.
CANCELLATIONS
As stated clearly throughout our website we do NOT allow cancellations. Orders that have been processed can not be cancelled and will not be refunded. Because orders are processed and shipped as quickly as possible we can not allow a cancellation period. Most orders are processed within 48-72 hours. However, if you are able to contact us immediately following the submission of an order, before it is processed & shipped, we will do our best to help you with any cancellation issues.
Just For You Bridal - TheWeddingDressCompany reserves the right to cancel any order, at any time, for any reason. Orders are often cancelled if they can not be filled as requested in time for the wear date or if an item is no longer available for any reason. Email notifications will be sent to the email listed on the order in the event that your order is cancelled. "Cancelled" will also be noted in the estimated ship date section of your on line orders status. Credit cards will not be charged for cancelled orders.
INVENTORY
Many items on this website are special order only, as stated throughout, and are not stocked in our store. In stock items will be noted below the item description/options on the product web page with the message: "Or, add one of these that are ready to ship today!" Only those specific selections below the message are available. All others, must be special ordered from the manufacturer and require additional production, delivery, and shipping time.
Inventory can change everyday, every hour, and even every minute during our peak season. We keep our inventory and website as updated as possible, and although we apologise for the inconvenience, we are not responsible for items that are no longer available and can not guarantee the item you want will be available at the time you order it, in time for your wear date, or at all.
AVAILABILITY/ DELIVERY TIME
Product availability can be checked on-line, by sending us an email at "Contact Us", by email at: info@theweddingdresscompany.com or call us at (0044) 1179428901 with your style numbers, size, colours and wear date/ event date. We will check our stock and the manufacturer's stock, if necessary, and tell you when the dress you want can be delivered to you.
If you place an order we will notify you of the availability and delivery time after it is processed. We will not charge your card unless the dress you ordered is available for your wear date.
In-stock dresses take about 4-12 business days to get to you. Dresses that are not in-stock in our store, but with the manufacturer can take anywhere from 3-12 business days to get to you. Dresses that are not in-stock at our store or at the manufacturer and are specially ordered can take anywhere from a few days to several months, depending on the on the production time. See more specific explanations below.
1. If we have the dress in-stock in our store: This means we have the dress you want, in your size and colour, hanging in our store! We will ship it to you within 24-48 hours.
2. If it is in-stock with the manufacturer (Special Order): If we don't have the dress in-stock in our store we will immediately check with our manufacturer to see about special ordering the dress you want. If they have the dress in your size and colour hanging on their racks they will ship it out to us within 1-6 days (this depends on the season and how backed up the manufacturer is). After we receive it in our store we ship it out to you the same day!
3. If it is NOT in-stock in our store or with the manufacturer (Special order): If the dress you want is sold out, both in our store and with the manufacturer, we will ask the manufacturer for the next available ship date for a special order. They will give us a date (anywhere from a few days to several weeks) that the dress you want, in your size and colour, will be available to ship, according to its production time. As soon as they make/receive the dress, they will ship it to our store within the quoted time. After we receive it in our store we ship it out to you within 48 hours!
The above answers are generally from prom dresses, but can also apply to other dresses, shoes and accessories. Here are some more important guidelines for those items that are almost ALWAYS especially made-to-order for you:
" Bridal gowns: Generally take 16-20 weeks for delivery. Rush delivery/production (10-12 weeks) is often available for an additional charge. (Occasionally the style, size and colour you need is in stock at our store or with the manufacturer and can reach you in as little as a week or two, but this is rare, so let us know if you have availability questions regarding specific items.)
" Bridesmaid gowns: Generally take 12-16 weeks for delivery. Rush delivery/production (6-10 weeks) is often available for an additional charge. (Occasionally the style, size and colour you need is in stock at our store or with the manufacturer and can reach you in as little as a week or two, but this is rare, so let us know if you have availability questions regarding specific items.)
We cannot drop ship items from the manufacturer to you! This is a strict policy enforced by all of our suppliers to protect the integrity of their retail stores, so it's important to plan ahead so that there is plenty of time for your dress to be delivered to you.
Every order, for every dress, for every event date is different! These basic guidelines can change based on the situation.
PRODUCT INFORMATION
We often change or update the items offered on our site as well as the options and details associated with those items. We cannot guarantee that an item displayed during a previous visit will be available when you visit again. Discontinued styles, colours, sizes, etc. will be removed (or noted on the product) as soon as possible. We reserve the right to make changes to the website and its contents without prior notice.
Just For You Bridal - TheWeddingDressCompany strives for accuracy in all item descriptions, pictures, availability and delivery options, links, pricing and any other item-related information contained in or referenced on our website. Due to due to typographical error, human error, incorrect or updated information received from our manufacturers, or other determinants, we cannot guarantee all item-related information is entirely accurate, complete or current and Just For You Bridal - TheWeddingDressCompany cannot assume responsibility for these errors. In the event of an error in an item's description, pictures, availability or delivery options, pricing, etc. due to typographical error, human error, incorrect or updated information received from our manufacturers, or other determinants, Just For You Bridal - TheWeddingDressCompany l reserves the right to refuse or cancel any orders placed for these items and immediately correct and/ or remove the information.
Orders placed for items with incorrect or inaccurate information may not be honoured and may be refused or cancelled regardless of confirmation or credit card charges. If a card has been charged, the customer shall be credited for the full amount of the charge. Should this happen for an ordered item, the customer will be notified immediately and the customer always has the option to reorder the item at the corrected price or with corrected information.
In order to ensure that all item information is as accurate as possible, we make our best effort to keep information updated and correct. Unfortunately there are many factors, including the manufacturers that supply our products, that determine and contribute to our listed information and occasionally these factors could cause information to become outdated or incorrect without our immediate knowledge. We rely on our manufacturers to inform us of any changes to their products, but currently have no way of alerting customers of them prior to purchase if the manufacturer fails to inform us. Consequently, Just For You Bridal - TheWeddingDressCompany will not be held responsible for item revisions/ changes. Be assured that we will make any and all necessary revisions/ changes to items when we receive necessary information to do so.
All items on our website are for sale. We do not rent dresses, shoes, accessories, etc.
MEASURING/ FIT
You, the customer, always have the final decision on all sizing matters. We will help you determine the best size for you at your request, but you always choose the size. Dresses generally run smaller than regular clothing and each designer/ manufacturer goes by their own size chart. It is the responsibility of the customer to account for these things when choosing their size. Measure first--then determine your size from the size charts listed on each page of dresses. Order the size that comes closest to your measurements. If between sizes, choose the larger size as it is always easier to alter the dress down than to let it out. Most dresses are made to fit people 5'6" - 5'9". Measuring instructions and fitting information can be found on our website.
Most customers need alterations to make dresses fit correctly. Alterations must be done locally; it is not possible to alter garments for Internet orders.
PAYMENT
Just For You Bridal - TheWeddingDressCompany accepts all major credit cards and debit cards--Visa, MasterCard, Switch, Maestro and American Express.
Your credit or debit card will only be authorised for the amount of the purchase at the time you place your order. This is to assure us that your funds are available so that we can begin processing your order. If we are then able to fill your order as requested in time for your wear date/ event we will then charge the full amount to your card. However, if we are not able to fill your order, your card will NOT be charged and you will be notified via email with the details.
Personal checks should be mailed to us at the time the order is placed. Once we receive the check we will submit it to our bank for clearance. After the check has cleared with our bank, we will then process your order. Orders will NOT be processed, ordered, or shipped until personal checks have cleared.
We are not responsible for problems that may occur in shipping/mailing!
If the dress you ordered is not available and we are unable to find an acceptable alternative for you we will issue you a refund check for the full amount of the purchase. Please allow 2-4 weeks to receive this. We are not responsible for problems (including loss or delivery problems) that may occur in mailing of refund checks. Should you not receive your check within 4 weeks we will reissue you another for the full amount minus a £25.00 stop payment fee for the original check.
And can be mailed to: Just For You Bridal, York House, Bond Street, Bristol, BS1 3LQ, England
SHIPPING
CUSTOMS FEES & INTERNATIONAL SHIPPING
We do not charge any customs when sending our packages. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your countries tax regulations. We have no way of calculating how much these fees would be, should they occur, and Just For You Bridal - TheWeddingDressCompany is not responsible for those charges. For any additional information refer to your local customs agency. Returns will not be accepted due to customs fees. All packages will be insured.
If duties/customs fees are not paid by customer on entry to a destination country, or the merchandise is refused, Just For You Bridal - TheWeddingDressCompany reserves the right to charge for fees incurred to ship the product back to our facility in Bristol, England.
Just For You Bridal - TheWeddingDressCompany reserves the right to approve which countries it will ship to and in the event that a country is not approved, the buyer will receive a full refund. On international ships, delays may occur that are beyond our control caused by such factors as weather, language barriers, duties, taxes, import restrictions and custom services. Just For You Bridal - TheWeddingDressCompany is not responsible for these delays, should they occur.
RETURNS/ EXCHANGES - DRESSES
As stated clearly throughout our website, we do not accept returns or exchanges on our special occasion/order items - dresses. All dress sales are final. Returns or exchanges are not accepted due to incorrectly ordered items, dislike of style, fit, or colour, cancellation or event or any other reason.
Our manufacturers do not accept our returns on items unless they are damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.). Therefore, we may only accept returns or exchanges from our customers under the same conditions. If this should happen, please accept our apology and notify us within 3 business days of the problem so that we can correct it for you as quickly as possible.
Our return policy is very strict so that we may continue to offer you competitive prices on quality merchandise. It is your responsibility, when placing an order, to understand and abide by this policy.
RETURN DRESS FOR RE-INSPECTION
We carefully inspect each item that is shipped from our store to be sure it is the style, size, and colour that you ordered, free of damage or defect and will reach you before your wear date. However, if we fail to do so, we will be happy to accept your return for re-inspection.
Unless dresses are damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.), they CAN
NOT be returned or exchanged. If the dress you received is damaged, defective, or incorrectly delivered we will accept a return for re-inspection in order to assess the problem and determine the best way to correct it. When returned for re-inspection, the dress must be in perfect, new, never worn, condition as received at the time of delivery. It must not be damaged, soiled, stained, torn, and be free of offensive odours (i.e.: smoke). Customer is responsible for all return shipping costs. We will not refund return shipping fees unless the dress is determined to be damaged, defective, or incorrectly delivered. In order to return your dress for re-inspection, we ask that you carefully follow these return instructions:
--Notify a member of our staff about the problem with your order within 3 days of the order being delivered to you. If your item is eligible for re-inspection, you will receive a Return Authorisation number that will allow you to return the dress to us for re-inspection. Call us at (0044) 1179428901 or email us at: info@theweddingdresscompany.com . Return Authorisations are required for all packages to be received by our shipping department.
--A dress that you wish to return for re-inspection must be shipped back to our store a courier company and be received within 10 business days from time the package was delivered to your shipping address. The dress MUST be shipped before the wear date as submitted on your order. (If your wear date is less than 10 days away, you are still given 10 days to get the package back to us, but it must be shipped from you before the wear date.) Refunds will not be credited or replacements/ repairs will not be made if we do not receive your return within 10 business days from the day the package was delivered to you, no exceptions.
--Include a copy of your invoice. Please note any comments or information (i.e.: your measurements, sales assistants name, description of problem, etc.) that will help us to process your order faster.
--The dress must be in excellent, unworn condition, packaged securely in the original or comparable packaging. We are not responsible for damages or loss that may occur in return shipping to our store. Should the dress return in damaged condition, due to inadequate shipping packaging or method, you will not be refunded.
--Please write the Return Authorisation number, given to you by a member of our staff, clearly on the outside of the package. Packages without a Return Authorisation will NOT be accepted by our shipping department and refunds will not be credited or replacements/ repairs will not be issued for the items in them.
--Upon receiving the dress within 10 days from the date it was delivered to you, we will inspect it to see that it is in perfect, new, never worn, condition as received at the time of delivery and that it is not be damaged, soiled, stained, torn, and is free of offensive odours (i.e.: smoke). We will then inspect your item, check the colour, measure for size accuracy, etc. as necessary concerning the particular problem with your order.
--If we find that your item is, in fact, incorrect or defective we will inform the manufacturer of the problem and you will be issued a repair or replacement as quickly as possible. We will notify you of the repair/replacement details and confirm that they will work within your time constraints. If time does not allow for the corrected item to reach you before your wear date, you will be given the option to exchange or return the item for a full refund, including return shipping costs. Returns will only be allowed for those dresses that cannot easily and quickly be repaired or replaced. If a refund is in order, we will credit the amount of the purchase, as well as return shipping costs to us, to the credit card used for the original purchase. Please allow 1-4 weeks, from the time we receive your return, for the credit to appear on your statement.
----If we find that your item is correct and has no flaws we will return the item to you at your expense. You will not be reimbursed for any purchase costs and/or shipping costs, and will be charged the additional shipping fees to return the item to you.
-In the event of a rare conditional circumstance, we may choose to approve a return or exchange on an item that is not flawed. If so, we will accept the return for refund of the purchase price minus a 50% restocking fee or an exchange for a refund of the purchase price minus a 25% restocking fee. Such circumstances must be approved via telephone by a member of our staff based on the situation. We always refuse the right to accept returns or exchanges on items that were correct and not damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.).
It is very important that theses steps be followed precisely in order to receive your available refund or replacement. If these guidelines are not followed no credit or exchange will be issued, no exceptions.
RETURNS/ EXCHANGES - SHOES
Unless otherwise stated, shoes can be returned for a refund of the purchase price minus a £15.00 restocking fee. They must be in perfect, new, never worn, condition. They must not be damaged, soiled, stained, torn, and be free of offensive odours (i.e.: smoke). Dyed shoes cannot be returned. Shoes must be shipped back before the wear date submitted with order. Customer is responsible for all return shipping costs. We will not refund return shipping fees. In order to receive credit for your return we ask that you carefully follow the instructions below (which will also be included in your package). If these guidelines are not followed no credit or exchange will be issued, no exceptions.
--Shoes that you wish to return must be shipped back to our store via a courier and received within 10 business days from time the package was delivered to your shipping address. Shoes MUST be shipped before the wear date as submitted on your order. (If your wear date is less than 10 days away, you are still given 10 days to get the package back to us, but it must be shipped from you before the wear date.) Refunds will not be credited if we do not receive your return within 10 business days from the day the package was delivered to you, no exceptions.
--Fill out the return/exchange form that is included in your package telling us why you are returning the shoes and what, if anything, you would like to exchange them for. Please include a copy of your invoice for faster processing.
--Shoes must be in excellent, unworn condition, packaged securely in the original or comparable packaging. We are not responsible for damages or loss that may occur in return shipping to our store. Should the shoes return in damaged condition, due to inadequate shipping packaging or method, you will not be refunded.
--Please write/attach the Return Authorisation number clearly on the outside of the package. Packages without a Return Authorisation will NOT be accepted by our shipping department and refunds will not be issued for the items in them.
--Upon receiving the shoes within 10 days from the date they were delivered to you we will inspect them to see that they meet the previously mentioned criteria. If so, we will credit the amount of the purchase, minus £15.00 restocking fee, to the credit card used for the original purchase. Please allow 1-3 weeks, from the time we receive your return, for the credit to appear on your statement.
--If you have selected an exchange we will process your new order (including price adjustments, if any) and notify you of the availability and delivery details.
It is very important that theses steps be followed precisely in order to receive your available refund or exchange. If these guidelines are not followed no credit or exchange will be issued, no exceptions.
--Upon receiving the swimwear within 10 days from the date it was delivered to you, we will inspect it to see that they meet the previously mentioned criteria. If so, and you would like to simply return it, we will credit the amount of the purchase, minus a 15% restocking fee, to the credit card used for the original purchase. Please allow 1-3 weeks, from the time we receive your return, for the credit to appear on your statement.
--If you have selected an exchange we will process your new order (including any price adjustments that apply) and notify you of the availability and delivery details. A 5% restocking fee will be applied to exchange orders.
It is very important that theses steps be followed precisely in order to receive your available refund or replacement. If these guidelines are not followed no credit or exchange will be issued, no exceptions.
RETURNS/ EXCHANGES - ACCESSORIES
Unless otherwise stated, accessories CAN be returned for a refund of the purchase price minus a £10.00 restocking fee. They must be in perfect, new, never worn, condition. They must not be damaged, soiled, stained, torn, and be free from offensive odours (i.e.: smoke). Special order name bracelets may NOT be returned or exchanged. All sales are final on special order name bracelets. Customer is responsible for all return shipping costs. We will not refund return shipping fees. In order to receive credit for your return we ask that you carefully follow the accessory return instructions below (which will also be included in your package).
--Accessories that you wish to return must be shipped back to our store via a courier and received within 10 business days from time the package was delivered to your shipping address. Accessories MUST be shipped before the wear date as submitted on your order. (If your wear date is less than 10 days away, you are still given 10 days to get the package back to us, but it must be shipped from you before the wear date.) Refunds will not be credited if we do not receive your return within 10 business days from the day the package was delivered to you, no exceptions.
--Fill out the return/exchange form that is included in your package telling us why you are returning the accessories and what, if anything, you would like to exchange them for. Please include a copy of your invoice for faster processing.
--Accessories must be in excellent, unworn condition, packaged securely in the original or comparable packaging. We are not responsible for damages or loss that may occur in return shipping to our store. Should they return in damaged condition, due to inadequate shipping packaging or method, you will not be refunded.
--Please write/attach the Return Authorisation number clearly on the outside of the package. Packages without a Return Authorisation will NOT be accepted by our shipping department and refunds will not be issued for the items in them.
--Upon receiving the lingerie within 10 days from the date it was delivered to you, we will inspect it to see that they meet the previously mentioned criteria. If so, we will credit the amount of the purchase, minus £10.00 restocking fee, to the credit card used for the original purchase. Please allow 1-3 weeks, from the time we receive your return, for the credit to appear on your statement.
--If you have selected an exchange we will process your new order (including price adjustments, if any) and notify you of the availability and delivery details.
It is very important that theses steps be followed precisely in order to receive your available refund or replacement. If these guidelines are not followed no credit or exchange will be issued, no exceptions.
All orders require 48-72 hours for processing. Just For You Bridal - TheWeddingDressCompany does not process orders during weekends or after normal business hours. Therefore, Just For You Bridal - TheWeddingDressCompany does not guarantee same day shipping.
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SHIPPING INFORMATION
* On reception of the goods to our place of trade, we will check over the contents, carefully examine them and re-package them.
* We will notify you, by e-mail or telephone, when they are ready to be dispatched from our offices; in order to clarify any special requirements for delivery; for example to have them sent to a different address, available times for reception etc.
* The goods will be sent using the courier UPS, and a tracking number will be sent with the e-mail confirming dispatch.
* All goods need to be signed for upon reception.
* All special orders may have additional production, delivery, or shipping time (from manufacturer). You will be notified of this via email after your order is processed.
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The items you order are subject to availability. Most items are special order & you will be notified of your item's availability & delivery date, via email, when your order is processed.
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As stated throughout Just For You Bridal - TheWeddingDressCompany, there are NO returns, exchanges, or cancellations on orders.
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Please notify Just For You Bridal - TheWeddingDressCompany immediately of any problems with your order or change requests by calling (0044) 1179428901
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All sales are subject to Just For You Bridal - TheWeddingDressCompany’s Terms and Conditions of Sale. Just For You Bridal - TheWeddingDressCompany reserves the right to refuse any order.